What We Collect and Why It Matters
We collect the information you provide when you create your account — your name, email address, mobile number and the payment method you register, whether that is bKash, Nagad or Rocket. When you make a deposit or withdrawal, the transaction reference number and wallet identifier are
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recorded so we can verify the transfer and keep your account ledger accurate. We also collect device data such as your browser type, IP address and session timestamps. This helps us detect unusual login attempts and keep your account secure. If you contact our support team,
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we retain that conversation so we can follow up accurately. We do not sell your personal data to third parties. Data shared with payment processors — including the mobile wallet networks — is limited to what those processors need to complete your transaction. Retention periods vary
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by data type. Account registration data is held for as long as your account remains active. Transaction records are kept in line with applicable financial record-keeping obligations. If your account is closed, we will delete or anonymise personal data that no longer needs to be retained,
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subject to any legal hold requirements in your jurisdiction. Your use of this platform and the handling of your data depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.